Our Cases
Lawyers on Demand (LOD),
Private Equity
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Co-Kreator completed an 18 month digital transformation programme at LOD sponsored by
Gervais Carton-Blake CIO/CISO at LOD.
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The programme vision was to 'unlock the potential of LOD' - but digitally enabling the business to free up
resource to engage with Clients and Customers meeting and exceeding their needs.
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1) Scoping, initiation and planning. Focus.
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2) AS IS discovery of the business globally - including visits to Sydney, Australia and Singapore. The approach utilised was based on Lean Six Sigma and Customer Journey mapping + data collection to document the Voice of the Business, Process and Customers.
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3) Design the TO BE business target operating model (TOM) and underlying business processes. The approach utilised was based on improving and highlighting the transformation of the business using Lean Six Sigma and Customer Journey mapping.
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Innovation of the business - focused on maintaining Customer relationships - was facilitated in workshops with creative dialogue facilitated by Co-Kreator.
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The design of the 'new business' based on the best capabilities on offer from digital. Based on extensive assessment of digital technologies on offer - Microsoft D365 was selected to form the core of the transformation of LOD.
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4) Design and delivery of the Transformation Roadmap. 7 workstreams covering the following systems and business functions.
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-D365 CRM
-Hubspot / D365 Marketing
-Optimisation of back office system (EPLOY)
-Client Portal
-D365 Finance
-KOFAX RPA (data transfer between systems)
-Time Recoring app
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Each workstream was pragmatically designed and delivered utilising best of breed methodology: Lean Six Sigma, Agile, DevOps, Prince2, PMI, MSP, Playbacks etc.
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5) Business case review.
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The programme was successfully delivered by Co-Kreator and specialist SMEs from the Co-Kreator network.
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Standard operating model and business processes across all business functions, ability to scale effectively globally and a significantly improved Client/Customer experience.
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The Challenge
Solution: Programme Phases
"Christian (from Co-Kreator) joined at a critical time of change for LOD and was a crucial member of the core team as we transformed the business from a process and technology perspective along with integrating 4 separate businesses that had come together through historic M&A activity.
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In an 18 month period we drove a digital transformation agenda and moved LOD to a leading edge, future proofed enterprise scale technology stack brining in a raft of operating efficiencies and benefits.
The game of change is often hard, controversial and thankless, Christians wise skill base, adaptable approach, humour and general personality would be a great asset to any organisation looking to go on a similar journey.
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Would whole heartedly recommend Christian, it was a pleasure working with him and LOD is not quite the same without him around."
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-Gervais Carlton-Blake, LOD CIO/CISO.